Refund Policy

Effective Date: 04.30.2026

Thank you for shopping with Emily Black Designs. Each piece is made to order and I take great care to ensure your artwork arrives in perfect condition.

1. Made-to-order products

All items are produced specifically for you once an order is placed. Because of this, I do not accept returns or exchanges for:

Change of mind
Incorrect size or selection
Buyer’s remorse

Please review product details carefully before placing your order.

2. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, I will make it right.

Please contact me within 7 days of delivery at: info@emilyblackdesigns.com

Include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once reviewed, I will offer a replacement or refund at no additional cost.

3. Lost or missing orders

If your order appears to be lost in transit, please contact me. I will work with my fulfillment partner, Printful, to investigate and resolve the issue.

4. Refunds (if applicable)

If a refund is approved:

It will be issued to your original payment method
Processing times may vary depending on your payment provider

5. Order changes & cancellations

Because orders are processed quickly, I can only accept changes or cancellations within a short window after purchase.

If you need to make a change, please contact me as soon as possible. I cannot guarantee modifications once production has begun.

6. Incorrect shipping information

I am not responsible for orders shipped to incorrect addresses provided at checkout.

If you notice an error, contact me immediately, I will do my best to update it before your order is processed.

7. Contact

For any questions about your order, please contact:

Emily Black
Email: info@emilyblackdesigns.com