Refund Policy
A legal disclaimer
Effective Date: 10.15.2026
Thank you for shopping with Emily Black Designs. Each piece is made to order and I take great care to ensure your artwork arrives in perfect condition.
Made-to-order products
All items are produced specifically for you once an order is placed. Because of this, I do not accept returns or exchanges for:
- Change of mind
- Incorrect size or selection
- Buyer's remorse
Please review product details carefully before placing your order.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, I will make it right.
Please contact me within 7 days of delivery at: info@emilyblackdesigns.com
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once reviewed, I will offer a replacement or refund at no additional cost.
Lost or missing orders
If your order appears to be lost in transit, please contact me. I will work with my fulfillment partner, Printful, to investigate and resolve the issue.
Refunds
If a refund is approved:
- It will be issued to your original payment method
- Processing times may vary depending on your payment provider
Order changes & cancellations
Because orders are processed quickly, I can only accept changes or cancellations within a short window after purchase.
If you need to make a change, please contact me as soon as possible. I cannot guarantee modifications once production has begun.
Incorrect shipping information
I am not responsible for orders shipped to incorrect addresses provided at checkout.
If you notice an error, contact me immediately, I will do my best to update it before your order is processed.
Contact
For any questions about your order, please contact:
Emily Black
Email: info@emilyblackdesigns.com